Glossary

Knowledge base

A knowledge base is the collection of files, pages and notes that a chatbot is allowed to use when it answers.

A knowledge base is everything a chatbot knows. It can be files like a price list or a brochure, web pages, written notes, or question and answer pairs. Think of it as the bot's notebook. When a question comes in, the bot looks into this notebook, finds the matching part, and uses it to reply.

A knowledge base is only as good as what is in it. If it is out of date, the answers will be out of date. If it is missing something, the bot cannot answer that thing. That is why it is worth spending a few minutes to add the facts people ask about most and to update them when they change.

On fad.fyi, your knowledge base is everything you feed your fad: uploaded files, web page links, pasted text, Q&A pairs and product lists. Everything you feed stays with that fad and is not used to train anything. The Teach tab helps you grow the knowledge base by turning unanswered questions into Q&A pairs.