- Staff stop mid-service to answer calls about timings and whether a dish is veg.
- The menu PDF on Google is six months old and nobody updates it.
- Booking requests come in at midnight and wait till the morning shift, by which time the guest has booked elsewhere.
- Your menu as a product CSV, with dish name, price, veg or non-veg category and a photo link.
- Opening hours for each day, last order time and weekly off.
- Table booking rules, like group sizes, advance booking and party packages.
- Address, parking details and the Google Maps link.
- Answers to regular questions, like Jain food, home delivery partners and allergy information.
- Your website pages, like the about page and the events page.
How it works
Set it up once. It answers every day.
- 1
Turn your menu into cards
Put every dish in a CSV with its name, price, category and photo link. Upload it once. When a guest asks for paneer dishes, the fad shows them as cards with prices.
- 2
Write down your house rules
Paste your timings, booking policy and parking notes as text. For anything that must be said in exact words, like your cancellation rule, add a question and answer pair.
- 3
Put it where guests look
Add the link to your Instagram bio and Google listing, print the QR on table tents, and drop the one-line widget on your website so the chat button floats on every page.
Why it matters
What changes for you
Questions people ask
Can guests order food through the fad?
The fad does not process orders or payments. It answers menu questions and shows dishes with prices. When a guest wants to order or book, one tap opens your WhatsApp with their message ready, and you take it from there, or you point them to your delivery partner link.
We change our specials every week. Is that a lot of work?
Not really. Keep your menu in one spreadsheet. When the specials change, edit those rows, save as CSV and upload the new file in place of the old one. It takes a couple of minutes and the fad starts using the new menu right away.
Will it tell guests about dishes we do not serve?
No. It only uses the menu and notes you gave it. If someone asks for a dish that is not there, it says it cannot find it and offers your WhatsApp button, so nobody arrives expecting something you do not make.
Where do I put the QR code?
Print it on table tents, the bill folder, the takeaway bag and the board outside. A guest scans it with the phone camera and the chat opens in the browser, no app needed. You can also add the link to your Instagram bio.
Is the free plan enough for one restaurant?
For most single outlets, yes. You get 3 fads and 10 sources per fad, so one fad can hold the menu CSV, a text note with timings and rules, a few question and answer pairs and your website pages. The chat page carries a small "Start your own fad" line on the free plan.