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Use case

Scan at the counter, get answers instantly

Customers at your counter have questions while they wait. Is this available in another colour, what is the warranty, do you deliver. Your staff are busy with billing. A QR code on the counter opens your fad on the customer phone. They ask, it answers from your information, and if they want more, one tap takes them to your WhatsApp.

Made for
Shops, pharmacies and showroomsRestaurants, cafes and bakeriesClinics and labs with waiting areasExhibition stalls and pop-up stores

How it works

In three steps.

  1. 1

    Build your fad

    Sign in with Google, pick your name and add your price list, products, timings and common answers. Add your WhatsApp number for handover. This takes about 5 minutes.

  2. 2

    Download and print the QR

    Your fad gives you a QR code that opens the chat. Print it on a small standee or sticker. Write one line above it, like "Scan and ask anything".

  3. 3

    Place it where people wait

    Put it at the billing counter, on the door, on tables, in the waiting room and on your delivery bags. Check chat history to see what people ask.

Y
Your fad
Online ยท replies instantly
Ye phone cover dusre colour mein hai?
Haan, ye cover black, navy aur maroon mein available hai, โ‚น299 each. Counter par maroon abhi stock mein hai, baaki 2 din mein aa jayenge.
Warranty kitni hai is mixer par?
Is mixer par 2 saal ki company warranty hai, motor par 5 saal. Bill sambhal kar rakhein, warranty claim ke liye bill zaroori hai.
Do you deliver medicines at home?
Yes, home delivery within 3 km is free for orders above โ‚น300. Send your prescription photo on WhatsApp and we deliver within 2 hours.
Can I return this if my mother does not like it?
Exchange is possible within 7 days with the bill, for unused items. I do not have details on refunds, please ask at the counter or on WhatsApp.
Type a messageโ€ฆ

Why it matters

What changes for you

Staff stay free for billingSimple questions get answered on the customer phone. Your team handles payments and packing while the fad handles colours, warranties and delivery.
No app, no typing a linkThe customer opens their camera, scans, and the chat opens. Nothing to install, nothing to remember. It works on any phone with a camera.
Customers become WhatsApp contactsWhen someone wants to order later or ask more, the WhatsApp button brings them to your number with their question prefilled. You can follow up.
Know what people askEvery chat is saved. You see which products get questions and what people could not find out. The Teach tab fills the gaps.

Questions people ask

Does the customer need the fad app?

No. There is no app. The QR code opens a normal web page in the phone browser. Any phone camera can scan it. The customer starts typing right away, in Hindi, English or Hinglish.

Where do I get the QR code?

Your fad page has a share option with a QR code you can download. Print it at any size. The same code also works on shutters, visiting cards, bags and posters, because it just opens your fad link.

What if I update my products? Do I reprint the QR?

No. The QR code opens your fad link, which never changes. Update prices, products or timings inside the fad any time, and the same printed code shows the new information.

Can I see what customers scanned and asked?

Yes. Open your fad and check the chat history to read every conversation. Questions the fad could not answer appear in the Teach tab. Write the answer once and the next customer at the counter gets it.

Free to start

Make your own fad in five minutes

Feed it your files and notes. Share it at fad.fyi/you, on a QR code or your website. No app, no code, no card.