The fad answers. When it cannot, it hands over to you.

No chatbot should trap a customer. When a visitor wants a real person, or asks something your fad does not know, a WhatsApp button appears. One tap opens wa.me with your number and the visitor's question already typed in. They send, you reply when free. You choose when the button shows, and you can also show your phone, email, hours, website, booking link and address.

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What it does

A button that opens wa.me/yournumber with the question prefilled
Show it when asked for a person, whenever the fad is stuck, or never
Also show phone, email, hours, website, booking link and address
Works on the chat page and inside the website widget
Handoffs are counted in your Chat history

How it works

In three steps.

1
Add your WhatsApp number
In your fad, open the contact details section and type your WhatsApp number with the country code, like 91 and then your 10 digits. Add phone, email, hours or a booking link if you want.
2
Choose when the button appears
Pick one of three: only when someone asks for a person or contact, also whenever the fad cannot answer, or never. The second one is a good default for a shop.
3
Receive the message on WhatsApp
When a visitor taps the button, WhatsApp opens with their question prefilled. They press send and it lands in your normal WhatsApp. Reply when you are free, like any other chat.

Your fad

Online · replies instantly

Kisi insaan se baat karni hai

Sure. Tap the WhatsApp button below and your message will reach Sharma Electricals directly. You can also call 98xxxxxx12 between 10 am and 8 pm.

Can you fit an AC on the 4th floor without a lift?

I do not have that information. Tap the WhatsApp button and the team will answer you directly. Your question is already typed in, just press send.

Appointment book karna hai Saturday ko

You can book on the booking link below, or tap WhatsApp to confirm a Saturday slot with the clinic. The clinic is open 9 am to 1 pm on Saturdays.

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Why it matters

What changes for you

No customer left hangingThe worst chatbot moment is a dead end. With handoff there is always a next step: a button that reaches a real person who can help.

Context comes with themThe visitor does not have to repeat the question. It arrives prefilled in WhatsApp, so you read it and reply in one go. Faster for both sides.

Only the hard ones reach youEasy questions like timings and prices are handled by the fad. Only the questions that truly need you come to WhatsApp. Fewer pings, better leads.

Tips

Use your WhatsApp Business number if you have one, so chats stay separate from family.
Add your hours too, so visitors know when you will reply on WhatsApp.
Check Chat history weekly to see which questions led to handoffs. Add Q&A pairs for them.

Questions people ask

Does the visitor need to save my number?

No. The button opens wa.me with your number built in, so WhatsApp starts the chat directly. The visitor only presses send. It works on phones and on computers with WhatsApp Web.

Do I get the chat history along with the question?

The WhatsApp message carries the visitor's question. The full conversation stays in your fad under Chat history, with time, language and the number of messages, and each handoff is marked there. Open it any time to see what was asked before.

Can I show a phone number instead of WhatsApp?

Yes. Besides WhatsApp you can show a phone number, email, hours, website, booking link and address. Add whichever you want and the fad offers them when someone asks for contact details or when it cannot answer.

Will the fad send WhatsApp messages by itself?

No. The fad never messages anyone on WhatsApp. It only opens the chat for the visitor, who decides whether to press send. Nothing goes out without the visitor's action. You do not need the paid WhatsApp Business API or any approval.