Comparison
A person in a chat box, or a fad that never sleeps?
Live chat software adds a chat box to your website where a real person, you or your staff, types replies. It is personal and flexible, but someone must be online, and many tools charge per seat, which means per person logged in. A fad is different. It answers from your files and notes at any hour, and when a human is truly needed, it hands over to your WhatsApp.
| fad.fyi | Live chat software | |
|---|---|---|
| Who answers | The fad, from your files, Q&A and notes. No one needs to be online. | A real person on your team, typing live. |
| Available at night | Yes, any hour, any day, same quality at 2 am as at 2 pm. | Only when someone is logged in. Otherwise an offline form or nothing. |
| Difficult questions | Says it does not know and hands over to your WhatsApp. | A human can handle anything, negotiate, and read the mood. |
| Human handoff | Built in, to your WhatsApp with the question prefilled. | Already human. Some tools add ticketing and email follow-up. |
| Setup | About 5 minutes. Feed it, then paste one script tag on your site. | Install a widget, create agent accounts, train staff on the inbox. |
| Cost | Free plan with 3 fads. Pro coming soon. | Often priced per seat per month, plus staff time to be online. |
| Hindi and Hinglish | Understands and replies in the visitor's language. | Depends on who is typing. Your staff decide the language. |
| Learns over time | Yes. Missed questions go to Teach, you answer once, it remembers. | People learn, but each new staff member starts from zero. |
- Your sales depend on negotiation, like real estate deals or custom orders, where a human closes.
- You already have a support team online all day and want to manage tickets and response times.
- Your customers expect a named person to reply, such as premium or B2B accounts.
If you have a team online all day and your sales need a human touch, live chat software is the right tool. In a small business, nobody is free to sit in a chat box, and the questions are mostly the same: price, timing, availability. A fad answers those instantly, at any hour, and brings the real conversations to your WhatsApp.
Try fad.fyi freeQuestions people ask
Can a fad and live chat work together?
Yes. One way is live chat during office hours and the fad at night, or the fad on pricing and FAQ pages where questions are simple, and the human chat on the contact page. Both can sit on the same site; place the fad button on the left with data-position="left" if the other sits on the right.
Will customers be annoyed talking to a bot?
They are annoyed by bots that guess or trap them. A fad does neither. It answers clearly from your own information, says honestly when it does not know, and offers your WhatsApp right away. For a quick question like timings, an instant answer beats waiting for a person.
Does a fad collect leads like live chat tools do?
Not with forms. A fad does not ask for name and phone before chatting. Instead, when a visitor wants to talk to you, the WhatsApp handoff brings them, and their question, straight into your WhatsApp. That is your lead, with their number attached, ready to reply.