Every new customer gets the same warm welcome

The first week decides whether a new customer stays. New gym members ask how the diet plan works. New students ask where to find the recordings. New software clients ask how to log in. A fad built from your welcome guide answers all of this at any hour. Nobody feels lost, and your team stops repeating the basics to each newcomer.

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Made for

Gyms, yoga and dance studiosCoaching and online course creatorsAgencies and software companiesSubscription and tiffin services

How it works

In three steps.

1
Upload your welcome material
Add your onboarding PDF, the "how to start" page from your website and your terms. Add a short pasted text with the first three things a newcomer should do.
2
Set suggested questions
Write three suggested questions newcomers tap first, like "How do I book a class?", "Where are the recordings?", and "Who do I contact for billing?".
3
Send the link on day one
Add the fad link to your welcome WhatsApp message, email and membership card. Keep it unlisted so only your customers use it, or private for paying members.

Your fad

Online · replies instantly

Membership ke saath diet plan bhi milta hai?

Haan, pehle hafte mein trainer aapka diet plan banata hai. Iske liye Tuesday ya Friday shaam 6 baje assessment karate hain. Reception par naam likhwa dein.

How do I access the recorded sessions?

Open the link in your welcome email and sign in with the same Google account. Recordings appear under Lessons within 24 hours of each live class.

Trial class cancel karne ka process?

Trial class 4 ghante pehle cancel karni hogi, app ya WhatsApp se. Usse baad cancel karne par wo class count ho jaati hai.

Can I pause my membership for a month?

I do not have information about pausing memberships. Please ask Imran at the desk on WhatsApp. Tap the button below, your question is already filled in.

Type a message…

Why it matters

What changes for you

Fewer first week drop-offsA newcomer who gets quick answers shows up again. When nobody answers, they quietly leave. The fad keeps them moving in the first days.

Same guidance for everyoneYour welcome steps are explained the same way to every member, not differently by whoever is at the desk that day.

Your team saves hoursThe basic questions that were asked twenty times a week now get answered by the fad. Your staff handle the real issues instead.

Teach it as you goEach question it could not answer appears in the Teach tab. Add the answer once and the next newcomer gets it immediately.

Questions people ask

Can I keep it only for paying customers?

Yes. Set the fad to private and add the Google emails of your members or students. Only they can open the chat. Or use unlisted and share the link only in your welcome message. Public works if you also want to attract new sign-ups.

What should I feed it first?

Start with your welcome PDF or the onboarding page on your website, your timetable, and your contact details. Then add five to ten question-answer pairs for the questions you hear most in week one. You can grow it from the Teach tab later.

Does it replace a human welcome call?

No, it supports it. Your call sets the tone, the fad answers the small questions after the call, at night and on weekends. Many businesses send the fad link at the end of the welcome call so the customer knows where to ask.

Can it answer in Hindi for some members?

Yes. Your material can be in English. A member who writes in Hindi gets a Hindi reply, a member who writes Hinglish gets Hinglish. The same fad serves your whole mixed batch without extra work.