Guide ยท 3 minutes
Hand over chats to your WhatsApp
Your fad answers only from what you fed it. When it does not know something, it says so. With WhatsApp handoff, it also shows a button that opens WhatsApp with the question already typed. You get the lead, the customer gets a human. Here is how to set it up.
- 1
Add your WhatsApp number
While creating, go to Step 4, Shape it, and find "how people reach you". If the fad already exists, open the Contact & handoff tab on the Manage page. Enter the WhatsApp number you want messages on.
- 2
Choose when the button shows
Pick one of three options. Show it when someone asks for a person. Show it also when the fad cannot answer. Or never show it. If you want every unanswered question to reach you, choose the second option.
- 3
Add your other contact details
Fill in phone, email, website, hours and a booking link if you have one. The fad can share these when people ask how to reach you or when you are open. Write hours exactly, like "Mon to Sat, 10 am to 8 pm".
- 4
Test the handoff
Go to Try it and ask something your fad does not know, like "Can I talk to the owner?". Tap the WhatsApp button that appears. WhatsApp should open with the question already written in the message box.
- 5
Reply fast on WhatsApp
The customer already waited for a bot, so answer quickly. If you get the same question again and again, add it in the Teach tab or as a Q&A pair. Then the fad answers it next time and you get fewer handoffs.
- Use your WhatsApp Business number so customer chats stay separate from family chats.
- Write hours in plain words so the fad can quote them.
- Check the Teach tab weekly to turn handoffs into answers.
Questions people ask
Does the customer need my number saved?
No. The button opens a wa.me link. It opens WhatsApp with your number and the question already filled in. The customer just taps Send. It works wherever WhatsApp works, on a phone or on a computer with WhatsApp Web.
Will the fad send messages to WhatsApp by itself?
No. The fad does not message anyone on its own. It only shows a button to the visitor. The visitor chooses to tap it and send the message from their own WhatsApp. You see the chat on your phone like any other WhatsApp message.
Can I turn handoff off?
Yes. In the Contact & handoff tab, choose the option to never show the button. The fad will still say it does not know when it cannot answer. Your phone, email and website can still be shared when people ask how to reach you.