Return rules explained the same way, every time

Return and refund arguments usually start with a misunderstanding. One staff member said 7 days, another said 3. A policy bot fixes this. Paste your rules into a fad, and every customer gets the same clear answer about exchange windows, conditions, and refund timelines. It is honest about exceptions and sends tricky cases to your WhatsApp instead of promising something you cannot do.

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Made for

Boutiques and fashion sellersMobile and electronics shopsInstagram and Shopify sellersFurniture and appliance dealers

How it works

In three steps.

1
Write your policy in plain words
Paste your return window, conditions like tags attached, items that cannot be returned, and how refunds are paid. Keep sentences short, because the fad will quote them.
2
Add the edge cases
Add question-answer pairs for sale items, damaged-in-transit parcels, wrong size, and cash versus UPI refunds. Exact answers stop the fad from softening your rules.
3
Link it from your store
Add the widget to your Shopify or WordPress store and put the link in your order confirmation message. Customers check before buying and after receiving.

Your fad

Online · replies instantly

Return policy kya hai?

Delivery ke 7 din ke andar return ho sakta hai, tag lage hue aur bina use kiye. Innerwear aur sale items return nahi hote.

Refund kitne din mein aayega?

Product wapas milne ke 5 working days mein refund aata hai. UPI ya card payment usi account mein, cash on delivery ka refund UPI se.

Size exchange is free?

Yes, one size exchange is free within 7 days of delivery. Send the item back with tags and we ship the new size at no charge.

Mera parcel toota hua aaya, ab kya karun?

Damaged parcel ke liye unboxing video aur photo chahiye. Isko WhatsApp par Priya ko bhejiye, neeche button dabaiye, aapka message taiyaar hai.

Type a message…

Why it matters

What changes for you

One policy, one voiceThe fad gives the same answer to every customer. No staff member promises a refund you do not give, and no customer hears two versions.

Fewer disputes after deliveryWhen buyers know the rules before paying, there are fewer angry messages later. Clear expectations protect your ratings and your mood.

Hard cases go to a humanDamaged parcels, late returns and special requests get the WhatsApp button. You decide, with the customer message already in front of you.

Easy to changeFestival sale with no returns? Edit one text source for that week and change it back later. Every channel updates together.

Questions people ask

Will the fad agree to a refund it should not?

No. It answers only from the rules you wrote, and it does not approve or process anything. For a case outside your rules, it says it is not sure and shows your WhatsApp button, so you make the call.

Can it handle Shopify return questions?

Yes. Paste the same policy you show on your Shopify store, plus the practical steps, like where to send the item. Add the one-line widget to your store so customers can ask without leaving the product page.

Our policy differs for sale items. Can it manage that?

Yes. Write it clearly, for example "Sale items can be exchanged within 3 days but not refunded". The fad will apply the right rule when a customer mentions a sale purchase. Question-answer pairs are the safest way to state exceptions.

Does it work after the customer has received the parcel?

Yes. Put your fad link in the order confirmation and thank-you message. A customer with a parcel in hand can check the return steps, timeline and refund method, then start the process on WhatsApp.